Most struggling ERP implementations can be recovered, whether the project is still mid-flight or already live and a poor fit for how you run your business. But the fix doesn't start with a platform, and it isn't another change order. It starts with something no one has done yet: listening to what actually went wrong. Then a clear, independent read of what's salvageable, what isn't, and why, and senior people who show you how this time is different.
Tell us what happenedWe've recovered more than 100 implementations another partner left broken or half-built, across every platform we work in. That's our own count, and we'll walk you through it.
By the time a rollout goes wrong, everyone has an explanation except the people who lived it. So we start there: with your account of where it broke, what got promised, and what stopped adding up. Our methodology and our platform opinions wait their turn. If you're two go-live dates past the plan and testing keeps failing on the same five scenarios, you're not alone; we've seen the pattern more times than anyone should have to. That conversation isn't a formality. It's the first thing that has been missing.
The real decision that follows isn't "fix" or "replace". It's what's worth saving. Some of what you've built is sound and should carry forward. Some of it needs to go. Knowing the difference is the difference between a recovery and a second failure.
If a fractional CFO or CIO is helping you sort this out, bring them. We expect the CFO's questions about decision gates and a board-defensible number, and the CIO's about documentation and who supports the system after go-live. Those are the questions we want on the table.
We start with a structured diagnosis: our Implementation Blueprint, run against a project in trouble. It's written for you, in plain language. The people who run it are senior practitioners, and you'll know exactly who is assigned to your project, by name and background, before you commit to anything. They are the same caliber of team that would carry the work forward.
Where the project actually stands today, in plain language.
What's sound and should carry forward, and what has to go, told to you straight.
You control the gates, so you can stop or change course at points you set in advance.
During a rescue workshop, a client's live system went down mid-week. Our consultants were on site. They jumped into a system they had never worked in before and helped stabilize it in real time. Here's what the CEO wrote to their staff that day:
"Watching them troubleshoot in real time told me more about their capability than any slide deck ever could. We're in good hands."
CEO, sports equipment manufacturerThat same week, the client reached the conclusion we'd hoped they would reach on their own: stabilize what's underneath before building on top of it.
Usually it can be saved, at least in part. Starting over throws away sound work along with the work that isn't. The diagnosis exists to tell you exactly which is which, so the recovery keeps what's good and replaces only what has to go.
Because you can judge us before you commit. The diagnosis is a paid, self-contained piece of work you keep regardless of what you decide next. You see how we think, who's in the room, and what we find, all before there's a big implementation contract to sign. And ask us for references you can actually call. Every one of them is a company that lived through a recovery with us.
Often, yes. A poor fit usually means the system was configured around assumptions about your business that were never checked. We re-examine those assumptions against how you actually operate, then correct the configuration to match. Your way of working stays; the system moves.
That's your call, and the diagnosis will give you the facts to make it. We won't run down another firm to win the work. We'll show you where the project stands and what it needs, and you decide who's best placed to get you there.
It's a fixed fee agreed upon up front, sized to the project's scope, and scoped to be a number you can take to your board or investors and defend. You keep the read whatever you decide, and we put the figure in front of you before you commit, because after what you've been through, no more surprises is the point.
You don't need another pitch. You need someone to listen, then tell you the truth about where things stand. Thirty minutes, no obligation, and we start with your account of what went wrong.
A real person will respond within one business day. No automated sequences.